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Customer Support

General conditions

Access to and use of this site, as well as the products and services available are linked to the following terms:

By using this site, you agree to the terms of use of the site, which may be updated from time to time.

We advise you to visit the page regularly, to be informed of any changes that may have been made to the Terms of Use.

To place an order you must be over 18 years of age, committing to provide real data, which will allow the success in processing your request (s).

Shipping & Delivery

Expedition

The parcels, whose destination is the national territory (Mainland and Islands), will be sent through CTT and / or CHRONOPOST, directly to the address that you indicate, in the following terms:

Continental Portugal

Orders will be delivered within two business days *.

Shipping Costs: Free in purchases of value equal or superior to 100 €; in the case of purchases of less than € 100, the cost of shipping will be borne by the customer, in the amount of € 6.

Portugal - Islands

Orders will be delivered within 8 working days *.

Shipping Costs: Free in purchases of value equal or superior to 100 €; in the case of purchases of less than € 100, shipping costs will be borne by the customer in the amount of € 10.

Spain - Islands

Orders will be delivered within five business days of confirmation of payment *.

Shipping Costs: Free in purchases of value equal or superior to 100 €; in the case of purchases of less than € 100, shipping costs will be borne by the customer in the amount of € 25.

Continental Spain

Orders will be delivered within four working days *.

Shipping Costs: Free in purchases of value equal or superior to 100 €; in the case of purchases of less than € 100, shipping costs will be borne by the customer in the amount of € 15.

International Deliveries (European Union countries only)

Orders will be delivered within five business days of confirmation of payment *.

Shipping Costs: Free in purchases of value equal or superior to 100 €; in the case of purchases of less than € 100, shipping costs will be borne by the customer in the amount of € 25.

We do not guarantee this term in: promotions / balances / Christmas period and stock break.

Rates and taxes

Orders sent to countries outside the UE, or with fiscal and customs policies different from most UE countries, may be subject to taxes, customs duties and fees charged in the country of destination (Import Rights).

In this way, the recipient may have to bear additional customs clearance charges. MARMI does not control these charges. Customs policies vary from country to country; the customer should contact local customs services for more information. When customs clearance procedures are required, a delay may occur in relation to the estimated delivery time.

The delivery time is indicative and considered valid when there are no obstructions of various types (for example: incorrect addresses or mishaps).

Follow my request

When the order is shipped, you will receive a code in your email so that you can track it on the website of the carrier you choose.

In case of difficulty in locating your request, please contact us through our email [email protected]

Difficulties in delivering

In case CTT can not deliver the parcel by hand, a postcard will be left to pick up the order at the nearest post office.

Resubmit returned orders

When an order is returned due to the responsibility of the customer and the customer wishes to return it, an additional fee (in the amount of the shipping cost) must be paid before we can process a new shipment. This fee must be paid by bank transfer, and the proof of payment sent to the email [email protected] or to the fax +351 229 866 803 together with the return number of the order.

Privacy & Security

At MARMI we have an important sense of responsibility and commitment, regarding the security of our website and the protection of the data of our customers and visitors.

The following is our privacy policy.

Any changes to this policy will be described at this location.

What information is provided?

Your name, phone number, mailing address, email address and age for the purposes of marketing campaigns and newsletters. In addition, when you make a purchase on our site, we also gather information about the delivery address and payment details.

The data provided is used for what purpose?

Your data allows us to process your requests, inform you about important changes to features on our site, and perform queries for statistical purposes.

MARMI is committed to protecting your data and will never be made available to third parties for marketing purposes.

Intellectual Property Content

All intellectual property rights to MARMI content and software available on this site are owned by MARMI and are licensed and protected by laws and treaties worldwide. All these rights are reserved for MARMI and its suppliers.

You may save, print, or display the contents of this site for your personal use only.

The publication, manipulation, distribution or reproduction in any form of any content on this site, or the linking thereof to any business or company, is not permitted without the express approval of MARMI.

Returns & Exchanges

General conditions

You can cancel your order if it is pending. This means it has not been packed and has not yet come out of our warehouse. To make such cancellation, it is strictly necessary to do the following:

Go to your personal account, click to see your account in the login box and you will have access to your latest orders. If the order you want to cancel is pending, a cancel option will be available for that order. Click this button to cancel your order.

If you have already paid for this order, we will refund within five days.

If you have already received the order and it shows some problem or if for some reason you are not satisfied with the product, you can return it within 14 days from the day you received the order. Returns will only be accepted if the product is new, complete and not used by the customer.

If you want to return a product because you changed your mind or mistakenly at the time you ordered, the cost of the collection will be deducted from the refund amount.

Product exchange

We make new product exchanges, complete and with no signs of use. Follow the instructions above.

If, for any reason, the exchange of a particular product is not possible, the value of the same will be refunded.

If you want to exchange a product because you have changed your mind, the cost of shipping the new product will be borne by the customer.

Refund Method

MARMI will make every effort to reimburse the customer as soon as possible, however, for a maximum period of 15 days from the day the returned product arrives at our warehouses.

- If you have executed the payment by credit card, the refund will be made on the same card and can be verified in the following statement.

- On payment by Paypal, the refund is credited to your PayPal account and will be immediately available.

- In the cases of Counter Delivery or ATM, your bank details will be requested (IBAN and SWIFT) and the refund will be made by bank transfer.

Return Shipping Costs

We reimburse the costs of transporting products whose return was the responsibility of MARMI. Example: defective or exchanged products.

We advise that we will not refund shipping costs if only one product on a set of various products has problems.

When the return of the order is the responsibility of the customer, it must bear the costs, which will be the same amount of the fee paid to send it (or the appropriate fee if the order was sent free).

The order will be collected at the address provided by the customer.

Add to Cart

We take the necessary precautions to ensure that the photos, details, descriptions and prices of the products presented on the site are correct. Color is a factor that depends on each monitor and its settings, so we can not guarantee that it will reflect the actual color of the product. However, we reserve the right to refuse orders in which the product information was incorrectly published, including prices and balances.

The refusal of orders may also be the result of other reasons, such as:

- Out of stock.

- Inability to obtain payment authorization.

- Fraudulent orders.

If there is any problem with your request, you will be contacted immediately by us.

We do everything in our power to keep your order and payment details secure. But we can not be held liable for any loss you may suffer if a third party obtains unauthorized access to any data you provided when accessing or ordering from our site.

MARMI may modify prices without prior notice. All prices include VAT (when applicable) at the legal rate in force.

Payments & Prices

MARMI offers you the following methods of payment: Credit card (Visa, Visa Electron, MasterCard), PayPal, ATM and cash on delivery.

Please go to www.paypal.com for more information about PayPal payments.

Payment by ATM can be done through the ATM network or online through your Homebanking. This type of payment takes about one business day to become available. Your request will be sent only after confirmation of receipt of your payment.

The cash on delivery must be made in cash upon delivery of the order.

All prices include VAT (when applicable) at the legal rate in force.

MARMI may modify prices without prior notice.

Cookies Policies

MARMI uses automatic data collection systems such as cookies. A cookie is a device transmitted to the hard disk of a user with information about the user's navigation on the Platform, whose main purpose is to make navigation easier. Although cookies do not contain intelligible information, it allows us to link an Internet user to your personal information.

Cookies are posted by our servers and no one can have access to the information contained therein. Only Marmistore.com has access to the information gathered by the cookies, collectively and anonymously, in order to optimize its services and that of this site in the context of the needs and preferences of the user and to ensure that the preparation of the Web pages is personalized.

Acceptance of our automatic data collection procedures and use of cookies is necessary to take advantage of the many features and services offered through this site, including the purchase of products.

If you choose to configure your browser to block and / or delete cookies, please be aware that this way we can not guarantee that you will have access to all the features and services offered through this site (for example, your computer may not be able to display the image of the product you are trying to purchase).

We will use the cookies to facilitate functions such as browsing the catalog, purchasing products online and in particular the provision of services reserved to registered users.